Ordering and Delivery Information
At present we only accept and ship orders within the UK. We use PayPal for payments which is safe and secure. If you don't have a PayPal account you can still pay using a debit or credit card. We use Royal Mail standard delivery service for posting items. Our postage calculator will determine the cost of shipping based on the weight and size of your order. Orders over £30 are delivered free. You should receive your order within 2 to 5 working days.
Orders placed by 12pm are normally processed same day, orders received after 12pm will be processed the next working day. Once you have placed an order you will receive an order confirmation email. Once your order is dispatched you will receive another email to let you know your items are on the way.
If you haven't received your order within the expected time please give it a few more days incase of postal carrier delays. If your order still hasnt arrived please get intouch with us via the contact us page and we willl assist you.
Should you wish to return an item please fill out our returns form and we will be in touch - this can be found under the customer service section at the bottom of the page. You have 14 days in which to return an item for a refund. Items must be in an unused sealed condition with all original tags and packaging.
Returns are at the customers cost and we recommend you use a a trackable return service, keeping proof of postage.
Once we have received the item back in its original condition we will initiate the refund process via your original method of payment. Delivery costs are non refundable except in the rare occasion you have received an incorrect or faulty item.
If your order was over £30 and delivered free and you return the entire order or a part of the order which brings your total spent to under £30 we will deduct the amount of our postage cost in your refund.